Do you have concerns about a Child Care Program?

If at any time, you are unsure about the legality of a child care setting, or the safety and well being of the children in care, please contact the appropriate authorities.

To register a complaint:
If you are concerned about the health and safety of children in a child care setting, or if you believe that a child care program (center or family child care home) may be violating a rule, or rules, you may file a complaint with the appropriate regulatory agency. Reports may be filed anonymously. Every complaint is investigated, although some situations ~ such as payment are not covered by the licensing or certification rules.

When filing a complaint, please give as much information as possible about your concern. This information will be helpful to the regulatory agency who will investigate the complaint. Supplying dates, times and names of people involved or other potential witnesses will help the investigator gather information to determine whether a violation has occurred.

The regulatory agency will then investigate the complaint. The investigation may include an unannounced visit to the program to observe conditions, interviews and, if appropriate, a check of records.

After the investigation is complete, the regulatory agency will determine whether the allegations in the complaint are founded, unfounded, or substantiated. Violations noted are listed on a corrective action plan. Depending on the severity of the violations, other enforcement actions could be initiated. The regulatory agency will prepare a report on the investigation and subsequent findings. You may request to receive the findings as well. The report is then placed in the program’s file and shared with others who may want to know about a program’s complaint and compliance history.

For State Licensed Centers or Licensed Family Child Care Homes call:
Green, Rock or Walworth County (608) 243-2400

For County Certified or Provisionally Certified Family Child Care Homes:
Green County (608) 328-9375
Rock County (608) 741-3451
Walworth County (608) 741-3426

If you are unsure of the regulatory status of the child care program, please contact our office, at (608) 741-3426 or email to childcareinfo@co.rock.wi.us

Thank you for caring enough to make this call!